Managed Services
SYSTEMS_OPERATIONAL

Your 24/7 Tech Partner

We don't just fix what breaks. We proactively monitor, secure, and optimize your infrastructure to prevent downtime before it happens.

NETWORK_OPS_CENTER

24/7 Network Operations

Our NOC team monitors your servers, networks, and applications round-the-clock. We detect anomalies and resolve P1 incidents often before you even wake up.

Avg Response
0m
Uptime YTD
99.99%
Servers
500+

Managed Security

Continuous vulnerability scanning, patch management, and SOC services to keep threats at bay.

  • Threat Detection
  • Auto-Patching

Site Reliability

Implementation of SRE best practices to ensure your applications scale reliably under load.

  • SLO/SLA Management
  • Capacity Planning

Cloud Ops

Cost optimization (FinOps) and infrastructure management for AWS, Azure, and GCP.

  • Cost Reduction
  • Compliance Audits
PROCESS_WORKFLOW

How We Handle Incidents

01_ALERT

Automated Detection

Our monitoring tools (Datadog/New Relic) detect an anomaly and trigger an alert instantly.

02_TRIAGE

Immediate Response

Within 15 mins, an engineer acknowledges the alert, assesses severity, and begins diagnostics.

03_RESOLVE

Remediation

We fix the root cause, utilizing runbooks for speed or escalating to L3 architecture teams if needed.

04_REPORT

Post-Mortem

System is restored. We provide a detailed RCA (Root Cause Analysis) and implement preventative fixes.

Traditional IT Support

  • Reactive "Break/Fix" model
  • 9-5 Support Hours
  • Unpredictable downtime costs
  • Slow manual patching

The Fairway Approach

  • Proactive Monitoring & Prevention
  • 24/7/365 Eyes on Glass
  • Flat-rate, predictable pricing
  • Automated Security & Compliance

Powered By Best-in-Class Tools

Flexible Service Levels

Choose the level of support that fits your critical infrastructure needs.

Essentials

For non-critical environments.

  • 8x5 Monitoring
  • Patch Management
  • Monthly Reporting
POPULAR

Professional

For production workloads.

  • 24/7 Monitoring
  • 1 Hour Response SLA
  • Incident Remediation
  • Vendor Management

Enterprise

For mission-critical scale.

  • Everything in Professional
  • 15 Min Response SLA
  • Dedicated SRE Team
  • Architecture Reviews
CTA

Sleep Soundly with Reliable IT.

Stop fighting fires. Start building the future. Let us manage your infrastructure.

Get 24/7 Support